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Customer Survey

Dear Customer,
As the owner of A-Pro Home Inspection Services, I want to thank you for giving us the opportunity to serve you and your clients. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

Sincerely,
Chris Hantis

 

 

1.  In thinking about your most recent experience with A-Pro Home Inspection Services, what was the quality of customer service you received:

Superior     Very Satisfactory      About Average      Unsatisfactory        Poor

 

2. Please describe your experience; what did you like or dislike about the service?

 

3. What three features did you value most from your home inspector?

 Direct mail coupons

 Text based report with photo

 Reports delivered next day

 Scheduling of other environmental testing (radon, pest, well, or septic).

 90 day guarantee for the buyer

 120 day guarantee for the seller

 Balanced, objective reporting system

 Timely follow-up

 Being on time for appointments

 

4. How likely are you to recommend a client to A-Pro Home Inspection Services again?

 Definitely      Probably         Probably Not       Definitely Not      Never Used

 

5. If you responded probably not or definitely not, please explain:

 

6. How likely are you to recommend A-Pro Home Inspection Services to others?

 Definitely     Probably         Probably Not       Definitely Not        Never Used

 

7. What recommendations would you offer for improving our service?

8. Name

9. E-mail Address


 

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International Society of Home Inspectors

National Association of Certified Home Inspectors